ITIL® Service Design Manual

Is the ITIL Service Design manual right for me?

The ITIL Service Design manual is recommended for anyone who is looking to gain the ITIL Service Design qualification.

How can I advance my career with the ITIL Service Design manual?

The Official ITIL Service Design manual is a guide that can be utilised and referred to in the career of service management professionals at any level of experience.

Once qualified, you will be eligible  to apply for a range of job roles, including:

• Service Desk and Incident Manager – £23k
• Security Administrator - £25k
• Database Administrator - £31k
• Applications Support - £32k
• Network Support - £44k
• Problem Manager - £45k
• Problem Manager - £45k
• IT Operations Manager - £48k
• Release Manager - £56k

(Source: Payscale)

What are the chapters in the ITIL Service Design manual?

• Introduction
• Service management as a practice
• Service design principles
• Service design processes
• Service design technology-related activities
• Organising for service design
• Technology considerations
• Implementing service design
• Challenges, risks and critical success factors

What does the ITIL Service Design manual cover?

• Covers the principles, methods, practices and tools needed to design effective, measurable and scalable IT services
• Demonstrates how service design can deliver organizational benefits, including reduced costs, improved quality and consistency, and greater customer satisfaction
• Provides working templates and examples for putting IT service design principles into action straightaway.

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