ITIL® 4 Foundation - Classroom

How does the Exam Pass Guarantee work?

We have found our Virtual Classroom training has provided higher pass rates, which has made us confident to offer an Exam Pass Guarantee, so you know we’ll support you until you are certified.

With our Exam Pass Guarantee, if you do not pass the exam after attending this training course with us, you will be eligible to attend the same training again for free.

All we ask is that you:

•    Attend all class days and complete all assignments
•    Take the exam within 30 days of completing your Virtual Classroom training
•    Request your course re-enrolment within 30 days of the failed exam attempt

Please Note:

Students retaking the course are required to use the materials and books distributed to them in their original course session. Failure to provide these materials will result in the student being charged for replacement materials.

*Exam Pass Guarantee does not include the resit exam; this would need to be purchased at an additional cost.

Is the ITIL 4 Foundation course suitable for me? 

This ITIL 4 Foundation training course is aimed at the same set of professionals as the previous version of ITIL, including:

•    Anyone looking to start their career in IT service management
•    Current IT professionals who are looking to transition into service management, if they don’t already hold a credential
•    Professionals working in other areas of IT (digital, development, etc) who have a focus on service delivery
•    Those who hold a current ITIL Foundation qualification and wish to upgrade their knowledge to the latest version

What jobs can I apply for after my ITIL 4 Foundation training?

The ITIL 4 Foundation leads onto the ITIL 4 Practitioner training course, which can be taken in a Virtual Classroom setting, or online.

Typical job roles with an ITIL 4 qualification include:

•    Network Operations Engineer - £41k
•    IT Service Desk Manager – £43k
•    IT Project Manager – £55k

(Source: Payscale)

ITIL 4 Foundation Syllabus

Our accredited ITIL® 4 classroom courses are taught by IT service management professionals. They have been thoroughly briefed and trained on the latest syllabus and will be sure to impart their knowledge to you, so you have the best chance of passing your exam and starting your journey through the remainder of the ITIL® 4 modules.

There are no prerequisites for the ITIL®4 Foundation, however it’s recommended that you complete the pre-course reading before attending the course.

What does the course include?

•    2-day course duration for you to really get a thorough understanding of the new ITIL® 4 Foundation syllabus
•    The official ITIL®4 manual is included in the price
•    The ITIL® 4 examination is included in the price and will be taken on the last day of your training
•    The official and recently released syllabus from AXELOS – your knowledge and qualification will be up-to-date and relevant

Syllabus

•    How ITIL® builds upon and support Lean, Agile, DevOps, and other project and process management practices
•    The seven guiding principles of ITIL® 4
•    ITIL® service value system
•    The four dimensions of service management
•    The ITIL® practices; understanding the purpose and key terms of all 15, with an in-depth understanding of seven

ITIL 4 Foundation Exam Details

IMPORTANT : You will need to ensure your device is compatible for you to take your exams. Please check and follow the official guidelines here.

Exam format - Multiple-choice.

Number of questions - 40.

Pass mark - 26/40 (65%). 

Duration - 60-mins.