ITIL® 4 Foundation - Classroom

1. Understand the Key Concepts of Service Management

Understand the principles of service relationships and how they contribute to both customer experience and business value. In this unit, you'll learn:

1.1 The basic key definitions of:

1. Service

2. Utility

3. Warranty

4. Customer

5. User

6. Service management

7. Sponsor

1.2 Describing Key concepts of creating value & services:

1. Cost

2. Value

3. Organisation

4. Outcome

5. Output

6. Risk

7. Utility

8. Warranty

1.3 Describes Key concepts of Service relationship :

1. service offering

2. service relationship management

3. service provision

4. service consumption

2. ITIL® Guiding Principles in an Organisation

Learn how to apply ITIL guidelines to address sustainability challenges and drive continuous improvement in service management.

2.1 Learn about the ITIL® 4 Guiding principles in terms of nature, use, and interaction in the organisation
2.2 Learn the usage of the guiding principles:

1. Focus on value

2. Start where you are

3. Progress iteratively with feedback

4. Collaborate and promote visibility

5. Think and work holistically

6. Keep it simple and practical

7. Optimise and automate

3. Understanding Four Dimensions Of Service Management

Explore the interplay between IT services, cloud services, and business objectives to optimise service performance and create greater business value.

3.1 Explain the four dimensions of service management:

1. Organisations and people

2. Information and technology

3. Partners and suppliers

4. Value streams and processes

4. Learn the purpose and components of the ITIL® service value system

Develop a practical understanding of the ITIL framework and its role in supporting new and modified services within the business environment.

4.1 Describe the concept of the service value system

5. Key Activities of the Service Value Chain and how they interconnection

Examine how service design, service transition, and service operation contribute to the delivery of seamless services and strategic alignment with the organisation's goals.

5.1 Describe the interconnected nature of the service value chain and how this supports value streams
5.2 Describe the purpose and other important details about each of the value chain activities:

1. Plan

2. Improve

3. Engage

4. design and transition

5. build and obtain

6. deliver and support

6. Understand the purpose and Key terms of 15 ITIL® Practices

6.1 Recall the purpose of the following ITIL® practices:

1. Information security management

2. Business Relationship management

3. Supplier management

4. IT asset management

5. Monitoring and event management

6. Release management

7. Service configuration management

8. Deployment management

9. Continual Improvement

10. Change enablement

11. Incident management

12. Problem management

13. Service request management

14. Service desk

15. Service level management

6.2 Learn about the various ITIL® terms:

1. IT asset

2. Event

3. configuration item

4. Change

5. Incident

6. problem

7. known error

7. Learn & Understand 7 ITIL® Practices

Delve into 7 critical ITIL practices, including continual service improvement and service transition, to support effective service delivery.

7.1 Learn about each of the 7 ITIL® practices and how they will fit in the whole service level chain

1. Continual Improvement (including)- continual improvement model

2. Change Enablement

3. Incident Management

4. Problem Management

5. Service Request Management

6. Service Desk

7. Service Level Management

Course Review

• This module comprehensively reviews the course content and prepares you for the ITIL 4 Foundation exam.

What's Next?

• Guidance on the next steps after completing the course, including exam preparation resources and career opportunities in IT service management, such as IT Project Manager, Business Analyst, Service Desk Analyst, and more, depending on your experience and career goals.

IMPORTANT: You must ensure your device is compatible with taking your exams. Please check and follow the official guidelines here.

• Question Type: Multiple Choice 

• Total Questions: 40 items

• Total Marks: 40 Marks 

• Pass Mark: 65% or 26/40 Marks 

• Duration: 60 minutes 

• Open Book/ Closed Book: Closed Book

There are no formal prerequisites to enrol in our ITIL® 4 Foundation training course. However, we recommend a basic understanding of IT terminology and concepts to get the most out of the programme. Experience in IT service delivery or related fields, such as project management or business analysis, would also be beneficial.

This course is ideal for IT professionals of all backgrounds, including Developers, Network Engineers, and System Administrators. If you're involved in any stage of the IT service lifecycle, from design and creation to delivery and support, this course will equip you with the knowledge and skills to excel in today's digital landscape.

Go beyond the basics and unlock your full potential with e-Careers.

Master the ITIL 4 Framework

Gain a solid understanding of the ITIL 4 framework, a widely accepted approach endorsed by AXELOS®. Learn key concepts like service value chains, service configuration management, and business relationship management, the cornerstones of effective service delivery.

Become an IT Service Management Pro

Develop the expertise to manage the entire IT service lifecycle. Our course equips you to navigate service design, transition, operation, and continual improvement, ensuring IT services are constantly evolving to meet your organisation's needs. This includes gaining insights into managing cloud services, deployment of new and modified services, and incident management.

Navigate Digital Transformation with Confidence

Learn how to adapt IT service management practices to keep pace with rapid technological advancements. This course equips you to ensure IT services remain relevant and supportive of changing business goals.

Boost Your Career Prospects

Earn the industry-recognised ITIL 4 Foundation certification, a valuable credential demonstrating your professional development commitment. This opens doors to exciting career opportunities in IT service management, project management, and business analysis.

Fast-Track Your Learning & Gain Expert Insights

Benefit from our virtual classroom format, allowing you to accelerate your learning journey through a blend of theory and practical application, led by our certified and experienced trainers.

Maximise Your Value

Beyond the core curriculum, we offer a range of benefits designed to maximise the value of your ITIL® 4 Foundation training experience and ensure you get the most out of your investment. With us, you'll also benefit from:

• Official Manual Included: The official manual is a valuable resource for future reference and will help you gain a comprehensive understanding of the ITIL 4 framework.

• Interest-Free Payments: Invest in your future with our flexible interest-free payment plans.

• Hands-on Experience: Gain practical experience with key ITIL practices relevant to your role, such as service design, service desk operations, and problem management.

• Proven Success: We're proud of our excellent rating on Trustpilot, with over 14,509 positive reviews from past students.

What jobs can I apply for after my ITIL 4 Foundation training?

The ITIL 4 Foundation leads onto the ITIL 4 Practitioner training course, which can be taken in a Virtual Classroom setting or online.

Typical job roles with an ITIL 4 qualification include:

•    Network Operations Engineer - £41k

•    IT Service Desk Manager – £43k

•    IT Project Manager – £55k

(Source: Payscale)

Does the ITIL 4 Foundation expire? Do I need to reaccredit?

Holders of the current ITIL® Foundation certification will need to renew it every three years to keep their credentials and skills current.

How to renew ITIL 4 Foundation certification?

Accumulate at least 20 CPD points annually across different categories over three consecutive years to maintain your certification. Alternatively, you can renew by completing another exam within the ITIL® 4 product suite.

Is the ITIL 4 Foundation course suitable for me? 

This ITIL 4 Foundation training course is aimed at the same set of professionals as the previous version of ITIL, including:

• Anyone looking to start their career in IT service management

• Current IT professionals who are looking to transition into service management, if they don’t already hold a credential

• Professionals working in other areas of IT (digital, development, etc) who have a focus on service delivery

• Those who hold a current ITIL Foundation qualification and wish to upgrade their knowledge to the latest version

What does the course include?

• 2-day course duration for you to get a thorough understanding of the new ITIL® 4 Foundation syllabus

• The official ITIL®4 manual is included in the price.

• The ITIL® 4 examination is included in the price and will be taken on the last day of your training.

• The official and recently released syllabus from AXELOS – your knowledge and qualification will be up-to-date and relevant.

What is the cost of the ITIL 4 Foundation exam?

Our ITIL 4 Foundation course fee is comprehensive and provides excellent value for your investment. In addition to the high-quality training itself, the fee also covers the cost of the official ITIL 4 Foundation exam, typically priced at £440 if purchased separately through a testing centre. This eliminates the need to pay extra for the exam, allowing you to focus on your studies and confidently approach the certification process.

How can I earn the ITIL 4 Foundation Certificate?

Getting your ITIL 4 Foundation certified is straightforward! You'll need to take and pass the official ITIL 4 Foundation exam. This convenient online proctored exam allows you to test from anywhere and takes approximately 60 minutes to complete. You'll need to score at least 65% on the exam to pass.

How can I prepare for the ITIL 4 Foundation course?

To ensure you get the most out of your training, we'll send you a Pre-Course Study Guide before your course begins. This guide includes the official ITIL Foundation Certificate syllabus, which we recommend reviewing beforehand. This will familiarise you with the key concepts covered in the course and prepare you for a successful learning experience.